Frequently Asked Questions
Everything you need to know about shopping with Sylla.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.
Do you offer international shipping?
Yes, Sylla ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna.
Are your materials sustainably sourced?
At Sylla, we prioritize ethical production. We use organic cotton and recycled fabrics whenever possible to ensure our fashion has a lower environmental impact.